4 July 2017
Issue No: 10
Any tenants of Grenfell Tower and Grenfell Walk who were
sub-letting their home to have been asked to come forward and
provide information on who were in their flats on the night of the
fire. This information will help the authorities understand who was
in the building that night, and identify anyone still missing. The
Government has confirmed that anyone who was unlawfully
sub-letting their home will not be charged or prosecuted.
Anyone wishing to provide information relating to someone who may have
been in the building on the night of the fire should call 0800 032 4539.
Government urges everyone to come forward for help. The Home Office has
said that it will not take immigration action against undocumented migrants
affected by the Grenfell Tower fire.
All victims of the tragedy are being encouraged to access the services they
need, including accommodation and healthcare.
The Police and Fire Brigade are also asking for as much information as
possible about the people in Grenfell Tower on the evening of 14 June, to
help them identify victims.
IN THIS EDITION
1 Sub-letting homes
1 Housing update
2 Health update
2 Important contacts
2 What help is on offer?
3 Housing sssessments update
3 Childcare support
3 Westway assisstance
4 Visa and passport support
4 Frequently asked questions
4 NHS support line
4 Support in the community
r — — — — — — — — — — — — — — n
I Housing update I
I Good progress is being made to ensure that people forced to i
leave their homes due to the Grenfell Tower fire are offered suitable
j accommodation within three weeks. |
I Currently 150 hotel placements have been made for people living i
in Grenfell Tower and Grenfell Walk. A total of 158 housing needs
j assessments have taken place and 126 families have been offered |
The priority is to get everyone who has lost their home rehoused and
I work is now taking place to identify longer-term accommodation. j
I Temporary accommodation can become long term accommodation .
if the family or individuals want to keep living there. The important
I thing to remember is nobody will be forced to live anywhere. I
I More information is available from the housing line: ■
1 020 7361 3008 . 1
What is this
This is the tenth edition of the
Grenfell Fire Response Team
newsletter. We want to keep
you up to date with all the latest
information and services available
The newsletter is also available in
Arabic and Farsi languages. For
up to the minute info, please
follow us on Twitter
@grenfellsupport and on
Facebook at facebook.com/
or visit www.gov.uk
_ _ J
Grenfell Fire Response News
Public Health England (PHE) is providing specialist advice on health
following the Grenfell Tower fire. This includes health advice on air quality,
water quality and the handling of any waste materials and debris.
PHE is constantly monitoring air quality and the latest readings show the
air pollution level near the site continues to be low.
Drinking water quality has not been impacted by the fire and tap water is
safe to drink and use as normal.
Waste materials and debris
If you have waste material or debris from the fire at your property, please
contact the Royal Borough of Kensington and Chelsea Council on 020
7361 3001 to make arrangements for them to collect it.
Air purifiers, which are generally used to reduce allergens from pets from
the air, are not recommended for use in this situation because larger
particles produced during the fire will have already settled and not be
present in the air. Larger dust particles settle quickly onto surfaces and are
best removed with a damp cloth.
More advice from Public Health England can be found on their website
Other important contacts
Bereavement support: Call the Freephone helpline on 0808 8081677 or
email firstname.lastname@example.org. The line is open 24 hours a day.
Replacement UK passports, visas or immigration queries
Call our advice line on 0300 222 0000. The line is open 24 hours a day.
Air quality and smoke exposure: If you have concerns about any symptoms,
please see your doctor or call NHS 111.
NHS Mental health support: Call 0800 0234 650 or email email@example.com
for mental health support. The line is open 24 hours a day.
Victim support: Call 08081689 111 for practical and emotional support,
or visit victimsupport.org.uk. The line is open 24 hours a day.
Further support: Further support is available at the Assistance Centre, Westway
Sports & Fitness Centre, Crowthorne Road, W10 6RP, open from
10am to 8pm.
You can also call the Red Cross for 24 hour support on 0800 458 9472.
If you have been affected and have any other questions about the support available,
please email firstname.lastname@example.org
Regular updates: For regular updates please follow us on Twitter at
@grenfellsupport and on Facebook at facebook.com/grenfellsupport,
or visit www.gov.uk
4 July 2017
r — — — — — — — —
! What help is !
| on offer? |
If you come to the
i Assistance Centre at i
i Westway Sports i
1 & Fitness Centre, 1
! Crowthorne Road, !
i W10 6RP, you will be i
i able to access services i
1 and support provided by 1
the team from 10am to 8pm.
1 A Red Cross helpline is in ®
5 action to help give practical ,
i or emotional support to i
1 anyone who needs it. 1
i The number is i
i 0800 458 9472 ■
i This is available 24 hours i
i a day. ■
i Any family and friends i
1 concerned about their loved 1
8 ones are asked to contact 1
j the Metropolitan Police on ,
i 0800 032 4539 i
i If you have been i
i affected and have any i
1 other questions about 1
| the support available, J
i please email Support@ ,
i grenfellresponse.org i
i Please do not send i
i any personal data like i
1 bank details or your 1
address to this email
i account - rest assured i
i when we contact you, i
1 we’ll get any additional 1
information we need.
Grenfell Fire Response News
Housing assessments update
We will be making offers on housing to people affected by the the
fire by Wednesday 5 July. This follows initial housing assessments
which take into account physical needs, access to education, space
needed and location. Our focus is to find people from Grenfell Tower
and Grenfell Walk good quality temporary homes in the local area.
We understand that it will take time for people to consider the offers
being made because of what they have been through and the
complex nature of their needs.
We are making every effort to ensure that people have the right
psychological and community support around them, and we would
like to provide everyone affected by the fire with the following
• Everyone whose home was destroyed in the fire will be offered a
temporary home in the Royal Borough of Kensington and Chelsea
or a neighbouring borough.
• Accepting the offer of temporary accommodation will in no way
affect your rights to permanent social housing.
• No one will be made intentionally homeless. We will make sure
that the temporary home offered is right for each individual family.
• Accepting an offer of a temporary home will not affect your
benefits in any way.
• The government has given guarantees that anyone needing
assistance will not be subject to immigration checks. Anyone who
needs help who has yet to come forward should do so by calling
0800 458 9472 or by visiting the Westway Sports & Fitness Centre
between 10am and 8pm at 1 Crowthorne Road, W10 6RP.
Childcare support has been made available for families looking after children
of all ages at the following children’s centres:
• Clare Gardens, Westbourne Park Road, W11 1 EG
• St Quintin, 90 Highlever Road, W10 6PN
• Cheyne, 10 Thorndike Close, SW10 OST
A Stay and Play service is also in place at the Westway Sports & Fitness Centre -
0333 005 0442. This is open Monday to Friday, 10am to 7pm/weekends from 10am
Grenfell Nursery reopened last week in the llys Booker site on Clarendon Road and can
take 20 children per day. The Grenfell Nursery staff team will also be opening a Stay and
Play at the Lancaster West Resource Centre shortly.
For help with childcare and supporting families through this difficult time, please contact
Busola.email@example.com or firstname.lastname@example.org
Further information is also available by contacting the Family Information Service on
0845 313 3933.
4 July 2017
The Westway assistance
centre remains the place to go
if you have been affected by
the Grenfell Tower fire and are
looking for specialist advice and
Dedicated staff from the Red
Cross are on hand at the centre
to provide expert support on
housing, accommodation and
transport and can give help and
guidance on a range of services.
Yesterday there were over 50
enquiries at the centre, with
six newly registered residents
receiving guidance and advice
on the support services available,
which can be on anything from
health to housing.
To date, the Westway assistance
centre has registered over 1400
people, and yesterday provided
advice to an average of nine
people an hour.
For practical or emotional
support, please call the Red
Cross helpline on 0800 458
9472. The line is currently
open 24 hours a day but we
are looking at reviewing these
hours. If you have any feedback,
please email support@
You can still get clothing and
supplies from the donations that
are being held at the Westway
Centre. If you need help getting
to or from the centre, speak to
The address is Westway
Sports & Fitness Centre, 1
Crowthorne Road, W10 6RP.
Grenfell Fire Response News
4 July 2017
Visa and passport
If you have had your
passports and/or immigration
documents destroyed as a
result of the Grenfell Tower
Fire, then you can talk to UK
Visa and Immigration and
Her Majesty’s Passport Office
teams face to face or over the
Specialist advisors are
available to help at the
Westway Sports & Fitness
Centre, Crowthorne Road,
W10 6RP from 10am to 8pm.
Residents can also call the
24 hour advice line on 0300
222 0000 to arrange for a call
back by a member of the visa
and passport team.
The NHS support line
If someone feels they need
support before or after seeing
a GP, they can call the ‘Single
Point of Access’ line which is
open 24 hours a day on 0800
0234 650 .
The team is there to help as
quickly as they can - they
will answer the call in under a
minute and if anyone requests
a call back, they will call you
back within 30 minutes.
Support in the
There is also a team working
in the community to provide
physical and mental health
support, who can help with
walk-in appointments at the
Westway Sports & Fitness
Centre, or visiting someone in
a more suitable location. You
can find out more by calling
07712 231 133 .
Frequently asked questions
How long will the Westway
assistance centre be open?
The Westway assistance centre will
remain open for the foreseeable
future. We’re speaking to people
who’ve been directly affected by
the fire at Grenfell Tower to find out
what support they need, when they
need it and where the best place is
for them to access it. We will then
decide how to deliver the services
and support needed.
Are people been forced out of
the borough, or being made
No one is being forced to move
out of London, or being threatened
with being made homeless.
We’re working to find the right
accommodation for those affected
residents, either in Kensington and
Chelsea or neighbouring boroughs.
Will victims have to pay for
outstanding utility bills?
The Government and utility
companies have announced a
package of support for Grenfell
victims across energy, water and
telecommunications. This includes
suppliers agreeing to write off
outstanding utility bills for victims of
the fire, and the support comes on
top of the £5 million fund to pay for
emergency supplies, food, clothes
and other costs. Further details can
be found here: https://goo.gl/yhcniU
How can people find their post?
Grenfell Tower’s post is being held at
Royal Mail’s West London Delivery
Centre, Unit 20-23, 7 Premier Park
Road, London NW10 7NZ (Open
from 8am to 2pm Mon to Sat, 9am
to 1 pm on Sun). There will also be
a collection location at Westway
Sports & Fitness Centre car park.
No ID is required for collection. A
free Royal Mail Redirection service
is available to those affected for
a period of one year. For more
information on these services call
Where should people call with
information about missing
If anyone needs to report a missing
person or report information, please
use the new incident room number
at 0800 032 4539.
I’ve lost my passport in the fire
and don’t know what to do?
If your passport, British Residence
Permits, nationality, birth and
marriage certificates or visas have
been destroyed as a result of the
Grenfell Tower Fire, then help is still
available to you.
You can meet with an advisor at the
Westway Sports & Fitness Centre,
Crowthorne Road, W10 6RP or call
the 24 hour advice line on 0300 222
0000 to arrange for a call back by
a member of the visa and passport
Will my eligibility for benefits be
affected if I receive the £5,500?
The Department for Work and
Pensions have said that your
income-related benefits won’t be
affected by payments from the fund.
Other benefits, such as Personal
Independence Payments, won’t be
affected either and any payments
from the emergency fund will not be
For all other contacts, please
consult our leaflet.
in Arabic and Farsi
This newsletter is available in
Arabic and Farsi. You can pick
up your copy at the Westway
assistance centre and will soon
be available online.